Saturday, January 31st, 2009...8:50 pm
Harry Potter And The Checkout Girl
Within the Harry Potter universe, an invisibility cloak is used to make the wearer invisible. In my experience, it is not necessary to inherit a magical piece of clothing from your tragically murdered wizard father to become completely invisible; you just have to don a polo shirt and half-apron.
Something about wearing a uniform converts me from being a living, breathing human being into wallpaper. I can’t tell you how many times every day I will try to engage a customer, only to be met with not so much as a glance. As a gal-about-town, it is not uncommon for me to run into one of my regular customers while out shopping or socializing. Do you know that I have never been recognized out of uniform? People with whom I deal three times a week, and whose children I have watched grow for nearly two years, don’t even give the “Where do I know her from?” double-take.
The worst is the nightmare that our cell phone culture has visited upon checkout girls, everywhere. People, I am begging you, please set aside your personal conversation for the MAXIMUM of four minutes (if you have a very large order) that it takes to complete our transaction and have a real, honest to goodness interaction with someone who is right in front of you. Guess what? I am interesting. And intelligent. And funny. And real. Don’t miss out on meeting someone great or, at least, receiving excellent customer service, by standing right in front of me and speaking at an inappropriate volume into your phone.
Being invisible is not always bad, mind you, I frequently get away with things I shouldn’t be able to, specifically because people completely ignore me. I can give nasty looks to the people who deserve them. I can make snide, sarcastic comments within earshot of the person about whom I am snarking. I can go a day without lip gloss. I can even eavesdrop on a suspicious conversation being had by Severus Snape. Oh, wait.
I guess the moral of the story is this; if you don’t pick your head up and look around, you won’t know what you are missing, or who is rolling her eyes at you.



5 Comments
Twitter: Nicholkola
February 1st, 2009 at 12:59 am
A day without lip gloss?? I shudder at the thought.
February 1st, 2009 at 8:36 am
I used to work two customer service jobs (retail/bank) and would sometimes see the same customer at both places of work during the same day. Between the two jobs I basically recognized everyone in Richmond. I was at a play once and a regular customer came up to me and grabbed my hand and asked how she knew me, and when I told her she immediately dropped my hand and walked away.
February 1st, 2009 at 7:27 pm
For a fresh perspective, try working the deli counter at Ukrop’s for a year.
August 5th, 2009 at 8:33 pm
[...] a costume change), but TCG becomes invisible as we sneak a peek into customer behavior. There are cell phones, and ugly fabric purses. There are raised voices, and tennis skirts. There are ridiculous phone [...]
May 2nd, 2010 at 10:12 am
[...] talk to the boss about it. Somebody probably will. It won’t be me, though, because I stopped caring right about here. Pass It [...]
Leave a Reply