Tuesday, July 28th, 2009...10:19 pm
I Never Promised You A Rose Garden
Today, a pair of older female customers approached my counter and one shouted at me, standing only three and a half feet away. “Excuse me!” she said, at an inappropriate volume for the situation, “What’s your name?” I turned to her, my name tag obvious, and ignored the question, “Hi. How can I help you?”
The louder of the two proceeded to tell me they had a special order. “You’re holding five bouquets of roses for us.” I double-blinked. I didn’t have any special orders for today. Then, a lightbulb.
I remembered that this lady had come in about a month ago and we talked about the flowers she needed for a luncheon. I told her I couldn’t guarantee colors because we need about six weeks for that, but that I could save her what looked the nicest, if she wanted. “Forget it,” she said, annoyed, “I’ll just come in and choose them, myself.”
“I’m not surprised you don’t know anything about it,” she snarked, back in the now, “The girl who helped us wasn’t very professional. I SPECIFICALLY told her what we needed but she was kind of rude and didn’t seem to care.” I raised an eyebrow, amused, “Oh? Do you remember what her name was?” “I don’t remember my OWN name most of the time, you can’t possibly expect me to remember HER name.” I laughed in a loud, short burst. I had a choice, I could tell her that she was talking to me, about me, or, well, not. As it stood, I was really annoyed that she was completely twisting the story, potentially tattling on “the girl” and getting her in trouble. I made my choice. “So, was she pretty?”
Invisibility has its privileges.
10 Comments
July 28th, 2009 at 10:48 pm
Good move on your part, she is the type of customer who can completely ruin your day as well as destroy your faith in humanity. Best you can hope for is that she will be bitten by a spider which rode in on those roses all the way from Honduras.
Twitter: homesliceva
July 29th, 2009 at 8:04 am
i wonder how many people take out their frustations ad anger on random public people. seems like a pretty high percentage. these ladies need more alcohol. or something.
July 29th, 2009 at 11:22 am
How are people so out of touch with reality? If I went to a store to pre-order flowers, and left without pre-ordering flowers, I would make a mental note that I hadn’t completed the task and still needed to deal with it.
So did she end up getting enough flowers?
July 29th, 2009 at 11:50 am
I love it when folks find a way to place responsibility for their shortcomings on others. Their reality is all in their head and their head is up…
July 29th, 2009 at 1:15 pm
I ABSOLUTELY love you!!!
July 29th, 2009 at 1:55 pm
Lots of people in RVA are out of touch with reality. Look at STYLE weakly.
July 29th, 2009 at 9:20 pm
What did she say?
July 30th, 2009 at 12:11 am
I had a customer come in and rake my girl over the coals about how high our prices were and that he can buy his olive oil from Safeway for much less, so she politely said well our products are high quality, he then actually put his hand up in her face and said I never said your products weren’t high quality but your prices are intimidating, not to be rude but they are…..um yah that wasn’t rude at all!!! PEOPLE!!
July 30th, 2009 at 4:11 pm
Grocery stores, flowers…
http://www.filthyrichmond.com/2009/07/marijuana-fun.html
It’s annoying – I have a feeling like I keep forgetting something
August 3rd, 2009 at 7:10 pm
I hate customers like her. They would start complaining about someone and realize that its their own fault not associates then they would try to change the subject. I hate customers…
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